{"id":35045,"date":"2024-12-16T18:27:16","date_gmt":"2024-12-16T16:27:16","guid":{"rendered":"https:\/\/cat-key.com\/?page_id=35045"},"modified":"2026-09-04T14:48:24","modified_gmt":"2026-09-04T14:48:24","slug":"reclamations-et-commentaires","status":"publish","type":"page","link":"https:\/\/cat-key.com\/fr\/complaints-feedback\/","title":{"rendered":"R\u00e9clamations et commentaires"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Nous mettons tout en \u0153uvre pour que chaque commande se d\u00e9roule sans encombre, mais si un probl\u00e8me survient, n'h\u00e9sitez pas \u00e0 nous en faire part afin que nous puissions y rem\u00e9dier.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Veuillez envoyer votre r\u00e9clamation \u00e0 <a href=\"mailto:info@cat-key.com\">info@cat-key.com<\/a>. Nous nous effor\u00e7ons de vous r\u00e9pondre dans un d\u00e9lai de 2 jours ouvr\u00e9s et de r\u00e9soudre le probl\u00e8me dans les meilleurs d\u00e9lais.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si nous ne parvenons pas \u00e0 trouver une solution ensemble, vous avez, en tant que consommateur de l'Union europ\u00e9enne, le droit de soumettre votre litige \u00e0 la plateforme de r\u00e8glement en ligne des litiges (RLL) de la Commission europ\u00e9enne : <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\">https:\/\/ec.europa.eu\/consumers\/odr<\/a>. Il s'agit d'un service gratuit qui aide \u00e0 r\u00e9soudre les litiges entre les consommateurs et les vendeurs en ligne dans toute l'Union europ\u00e9enne.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>We do our best to make sure every order goes smoothly, but if something isn&#8217;t right, we want to hear about it and fix it. Please send your complaint to info@cat-key.com. We aim to respond within 2 business days and resolve the matter as quickly as possible. If we can&#8217;t reach a solution together, you [&hellip;]<\/p>\n","protected":false},"author":183,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-35045","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cat-key.com\/fr\/wp-json\/wp\/v2\/pages\/35045","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cat-key.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cat-key.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cat-key.com\/fr\/wp-json\/wp\/v2\/users\/183"}],"replies":[{"embeddable":true,"href":"https:\/\/cat-key.com\/fr\/wp-json\/wp\/v2\/comments?post=35045"}],"version-history":[{"count":3,"href":"https:\/\/cat-key.com\/fr\/wp-json\/wp\/v2\/pages\/35045\/revisions"}],"predecessor-version":[{"id":44182,"href":"https:\/\/cat-key.com\/fr\/wp-json\/wp\/v2\/pages\/35045\/revisions\/44182"}],"wp:attachment":[{"href":"https:\/\/cat-key.com\/fr\/wp-json\/wp\/v2\/media?parent=35045"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}