{"id":35045,"date":"2024-12-16T18:27:16","date_gmt":"2024-12-16T16:27:16","guid":{"rendered":"https:\/\/cat-key.com\/?page_id=35045"},"modified":"2026-09-04T14:48:24","modified_gmt":"2026-09-04T14:48:24","slug":"quejas-y-comentarios","status":"publish","type":"page","link":"https:\/\/cat-key.com\/es\/complaints-feedback\/","title":{"rendered":"Quejas y comentarios"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Hacemos todo lo posible para que cada pedido se gestione sin problemas, pero si algo no va bien, queremos que nos lo comuniques para poder solucionarlo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Por favor, env\u00eda tu reclamaci\u00f3n a <a href=\"mailto:info@cat-key.com\">info@cat-key.com<\/a>. Nuestro objetivo es responder en un plazo de 2 d\u00edas laborables y resolver el asunto lo antes posible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si no logramos llegar a una soluci\u00f3n de com\u00fan acuerdo, como consumidor de la UE tienes derecho a presentar tu reclamaci\u00f3n ante la plataforma de resoluci\u00f3n de litigios en l\u00ednea (ODR) de la Comisi\u00f3n Europea: <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\">https:\/\/ec.europa.eu\/consumers\/odr<\/a>. Se trata de un servicio gratuito que ayuda a resolver litigios entre consumidores y vendedores en l\u00ednea en toda la UE.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>We do our best to make sure every order goes smoothly, but if something isn&#8217;t right, we want to hear about it and fix it. Please send your complaint to info@cat-key.com. We aim to respond within 2 business days and resolve the matter as quickly as possible. If we can&#8217;t reach a solution together, you [&hellip;]<\/p>\n","protected":false},"author":183,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-35045","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cat-key.com\/es\/wp-json\/wp\/v2\/pages\/35045","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cat-key.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cat-key.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cat-key.com\/es\/wp-json\/wp\/v2\/users\/183"}],"replies":[{"embeddable":true,"href":"https:\/\/cat-key.com\/es\/wp-json\/wp\/v2\/comments?post=35045"}],"version-history":[{"count":3,"href":"https:\/\/cat-key.com\/es\/wp-json\/wp\/v2\/pages\/35045\/revisions"}],"predecessor-version":[{"id":44182,"href":"https:\/\/cat-key.com\/es\/wp-json\/wp\/v2\/pages\/35045\/revisions\/44182"}],"wp:attachment":[{"href":"https:\/\/cat-key.com\/es\/wp-json\/wp\/v2\/media?parent=35045"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}